SuperChem Bertram

Wonderful service from the girls here, including the pharmacist. Personally I've never heard her swear at any customers or abuse her staff.

Superchem Bertram is my local chemist and I go to the doctors at champion medical so it makes sense to walk down and hand my scripts over at superchem Bertram. Since the young female Sharna has been there the feeling there is awful, there is always constant ques there of people waiting and she bullies her staff you can tell with the way she speaks to them I’ve heard her on occasion call her staff names and say they’re stupid which in my eyes is absolutely h acceptable. I went in there to ask for some print out stickers for my sons puffer as it’s a requirement for daycare and she wanted to charge me $3.50 for 1 STICKER!!!!!!!! Excuse me ??? And her reason behind this when I asked why she was going to charge me was because its taking up her time. I’ve had them printed previously and not once has anyone ever complained about doing it. I will not be returning back here. Superchem - I think it’s time to replace your pharmacist!

I've been going here for years to support my local pharmacy, always friendly and helpful pharmacists. I just had to review after seeing all these negative reviews about pricing and price matching, come on people they're locally owned and run, they're not a super competitive pharmacy chain so please consider before being so harsh!

Service is always awful,No matter what time of the dayLong waitsDirty

Love the service provided here by the regular pharmacist. Always friendly and helpful, I don’t go in unless she’s there with those two wonderful assistants Candace and Tash

Went to go buy baby formula at 7:45pm when store closes at 8pm. All doors were shut, I tried calling the store waiting outside and no answer. I had to drive to another Superchem 10 minutes down the road. Lucky Kwinana were more then happy to let me in even a couple minutes passed 8.

When I was in the shop last week the staff were very unprofessional and were bad mouthing that lovely lady pharmacist who wasn’t there, the shop is filthy there was dust on the products, there is no stock on the shelf’s the staff stand there doing nothing I will never be returning to Superchem Bertram and i would never recommend this shop to anyone. It used to be good I hope the owners do something to make it better.

Fantastic service from the young lady pharmacist very empathetic and understanding all my family have moved from other chemists to bertram since her service is so good she has great interaction with my grandparents they even bought her a cake due to her great service and all the help she ha done in the last 3 yrs l. I dont have a bad word to say about that pharmacist she is very over worked at times and still is great with her customer service

Young female pharmacist refused me service because I had an 'attitude' when requesting cold medication for my husband. I specifically requested pseudoephedrine as phenylephrine does not work well as a mucolytic in my medical experience. She asked me normal questions but judged me instantly with a look of doubt on her face through the whole thing.She didn't even take my license to check if I had purchased any recently.She then refused to give me her name and went behind the counter ignoring me completely.I was so embarrassed as I was merely doing the right thing getting medication for my sick husband who responsibly stayed home in this time of coronavirus.I did get a hold of the call centre where a very friendly person understood my situation and that I was quite upset with what had happened. She put me on to the Superchem in Kwinana where there was a lovely pharmacist and his assistant who helped me out straight away.Overall I would not go back to this branch as I've had problems in the past. And I am only hopeful that something was said to this young lady who should not judge people outright.

The pharmacists here always lose our scripts and refuse to sell us our medications even when we show them the bottle or box with no. of repeats left and with their store indicated in the tabs they themselves put there. It has happened multiple times and my husband had to take a leave just to get new scripts from his doctor. Some of them are really rude.